Policies & Procedures
The ticket is valid only for the event, date, time, place and seat to which it was issued. Please check the data carefully at the time of purchase. You must reach the event at least 30 minutes in advance.
Keep your ticket in a safe place, away from the heat, avoiding folds and contact with other materials that could damage it.
By determination of the organization of the event, the doors should be closed at the time informed on the ticket. There will be no refund for ticket holders arriving after doors are closed.
There will be no ticket exchange, no refund of money in case of delay or purchase on the eve of the show.
In case of regret, we inform you that it is not possible to request cancellation or exchange of tickets.
If there is any exception, any change in the event date or any other event outside the normality in which it is necessary to make a refund, it may take up to 45 days to be processed.
There will be no ticket exchange, no refund of money in case of delay or purchase on the eve of the show.
It is not possible to request cancellation and refund after the date of the event.
Lebillet is not responsible for tickets purchased outside our points of sale.
Always check the page of the event on our website to update any changes that may occur in the event, and always keep your email address updated on our website to receive the latest updates on the event, such as location changes, date and cancellations. Lebillet is exempt from any responsibility in case the customer`s message box is full or refusing to receive new e-mails, being this one of personal or professional use.
The ticket has security items and will be subjected to verification at the event`s concierge. The bar code/QR code contained in the ticket is unique and does not repeat, guaranteeing only one-time access to the event.
The production of the event reserves the right to ask the public for an official photo identification to access the event.
This event can be recorded, filmed or photographed. By participating in the event, the holder of this ticket agrees and authorizes the free use of his image for an indeterminate period.
Lebillet has nothing to do with the organization of the event. Issues such as values, promotions, changes of date, restitution of values in cases provided by law and any other demand related to the event are the sole responsibility of its producers and organizers.
All sales are final, no exchanges or returns are accepted. In the case of the purchase of tickets with a specific date or period of execution, there is no right to free resolution.
In case of cancellation of the event, Lebillet is obliged to refund the amount paid for the tickets, except for shipping costs and ticket commission.
The return process will be carried out using the payment method used at the time of purchase. When necessary, Lebillet will request the NIB/IBAN to finalize the return.
If the buyer is not interested in the tickets for the new date, requesting the return of the amount of the tickets, will be done by point 5.3.2. and up to 30 days after the date scheduled for the event.
Resolution
Event cancellation
In case of postponement of the show, tickets are valid for the new date.